Public Value and Co-Production: Reconfiguring Service Delivery

A Framework for Data-Driven Public Service Co-production

Enhancing Service Development and Service Delivery through Co-design

Co-design has potential to help voluntary organisations deliver better services, since it encourages users to co-create services that will be delivered to them. However, the extent of codesign practice in the voluntary sector is unknown. Thus, our research investigated current state of knowledge of co-design in this sector. A mixed-method approach including an online survey and interviews was e...

Service Delivery and Co-Creation to support Value and Sustainability in PSS design

Product-Service Systems are considered as facilitators for value creation to attain sustainability. This paper studies how service delivery and the co-creation process are two means of enhancing the design of valuable and sustainable solutions. The paper shows how service delivery and cocreation process are both in the core of the interaction between the provider and the customer and can be con...

Citizens Collaboration and Co-Creation in Public Service Delivery: The COCKPIT Project

Governments are striving to deliver more efficient and effective public services in order to achieve better public service quality, with reduced waiting times, improved cost effectiveness, higher productivity and more transparency. It’s an issue of doing things in new ways that requires fundamental change in the provision of public services in the future and a complete new approach for Governme...

Social capital, government policy and public value: implications for archive service delivery

Purpose – The purpose of this paper is to review how the role of the local authority archive service in the UK has developed, and the implications of the requirement for public sector bodies to demonstrate value in relation to concepts such as social capital, for the way in which services are promoted, evaluated and delivered. Design/methodology/approach – A range of literature (1919-2006) is s...